Frequently Asked Questions
Please read our FAQ before sending us a message.
Cash on Delivery (COD)
You can pay through Cash on Delivery (COD) for transactions up to Rs. 25,000. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:
- Click ‘Proceed to Checkout’
- Fill in the ‘Billing Information’ and ‘Shipping Method’ forms
- In the Payment Information form, select “Cash on Delivery”
- Click on “Confirm Now.” Note your Order Number which will be provided to you at the "Thank You" page
- Your package will be delivered via TCS courier before or on the expected delivery date
- You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.
There are no additional charges for Cash on Delivery.
The COD service is available Only in Karachi.
In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.
As per courier arrangements, the cost of shipping increases with the weight of the order.
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.
DELIVERY OF ORDER
Order delivery takes 3-5 days, depending on the size and availability of the product. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.
Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.
Delivery charges depend on the delivery location and package weight.
Currently we are unable to ship to any PO Box, military, protected area/location. Shipping charges for failure of attempted delivery to the restricted areas will be borne by the buyer. Please note that we are unable to publish all the restrictive measures imposed by the country of delivery as this is dependent on the country’s customs and restrictions.
Before making any purchase, we encourage you to check with your local customs on their regulations. You might want to ask about the restriction on:
- Any limit on the quantity to import the items.
- Any limit on the value to import the items.
- Restrictions to the material that you are interested to purchase.
- Tax and duties you need to incur for importing the items.
If, for some reason, there are items that cannot be imported into your choice of delivery destination, you might still be able to checkout and pay for the items to be delivered. In such cases, shipping charges incurred for delivery of the package to the intended delivery destination, and for the intended delivery destination to return the goods to RujhanFabric.com will be borne by the buyer.
We typically ship all items in one order together. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.
All items sold on RujhanFabric.com are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email. You may also track the status of your order on our website with the help of the Order ID provided to you at the time of order placement.
We ship all over Pakistan through our courier partners TCS.
Currently, you can pay cash on delivery.
No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the actual product price.
Registering with RujhanFabric.com is easy. You can create a unique account by going through the following steps:
- Click on the “LOGIN” sign found on the top right of the home screen
- Click on the “Sign Up” tab found on the “Customer Login” screen.
- Enter your unique information on the account creation page.
- Click on the “Sign Up” tab for account creation.
Please click on “Forgot Password” which is available at the sign-in page. Enter your email address and click on “Submit”. A set of instructions to re-set your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.
Please sign in and click on “My Account”. You will be able to edit/update your particulars.
After you have placed the desired order, a verification email will be sent to the email address you provided. Order will be confirmed once you confirm your email address. We also follow up on each order by calling the customer on the provided phone number. This process only helps us to improve our delivery system.
Please sign-in to “My Account” to view your order history. Click on the order you wish to view to see the details.
Yes! Updating your account will help us identify the right products that you may be interested in. Also, by keeping all your information up to date you won’t have to re-enter your details when shopping online, hence making the process easier for you.
Once you have placed an order, you will receive a confirmation email from us. However, the order would be shipped only when payment verification is complete (in case of online payments) or telephonic verification of shipping address has been carried out (in case of Cash On Delivery).
Unfortunately, products listed as "Out of Stock" or “Unavailable” are not available for sale.
Please sign in and click on “My Account”. You will be able to edit/update your particulars in your account and save them for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.
By signing up an account with RujhanFabric.com, you will be able to access and manage your account information easily. This includes:
- Changing your password
- Updating your billing or shipping address
- Checking your order status
- Viewing your complete order history
- Managing your email preference settings (e.g. choose whether to receive emails from GulAhmedShop.com)
- Update Address Book
Prices are mentioned against all products available online are for unstitched suits.
You will get to know the complete cost for your order at the checkout page. Upon requesting an item, you will receive a confirmation email with complete details for your order, including shipping charges.
Prices on our website are displayed in PKR.
All prices on the website are final.
PLACING THE ORDER
Once you have found the product you want, it’s time to place your order! There are three ways you can place your order:
- Ordering through the Product Screen
- Add to Cart Button
- Using the Quick View Option
Ordering through the Product Screen
When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’. This way, you can purchase 2 or 3 pieces of the same product without repeating the process!
Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total. Once you’ve added all products into your shopping cart click the ‘Proceed to Checkout’ to complete your shopping.
Add to Cart Button from the Categories Screen
On the categories screen, there’s an option to add to cart which you can use if you already know the details of the product.
Ordering through Quick View
When you place your mouse over a product in the category view, you’ll get the Quick View option. By clicking it, you will get a summary of the product including Price, Availability, and a Quick Overview. You will also have an option to ‘Add to Cart’ if you wish to purchase the product.
We have an order tracking tool added at the top of our website, where you can insert your Order ID and get the latest update regarding the status of your order. You can also call us at our Call Center, where our representatives are ready to serve you.
You can cancel your order within 24 hours. We typically ship orders by 1 pm on the next working day after the order is placed.
Once your shopping cart has all the items that you wish to purchase, it’s time to checkout by making payments and entering your delivery address. This is made much easier if you’ve already registered with GulAhmedShop.com. You’ll be asked to enter information for:
- Billing Information.
- Payment Information
- If you’ve signed in to GulAhmedShop.com, the billing information will already be entered into the billing information screen.
- If you haven’t registered with GulAhmedShop.com, you will be required to enter your Name and Address. You’ll also have an easy option to register at this point in if you like.
At the bottom of both screens, there will be an option to ‘Ship to this address’ or ‘Ship to a different address’. This is important if you like to pay with a credit card and need to ship your product to an address different to the one linked to your bank information. If you select ‘Ship to a different address’ you’ll be taken to a similar screen titled ‘Shipping Information’ where you’ll enter the address where you want the product shipped to. Once you’re done entering the required information, click on the continue button.
At the top of the payment information screen shows you a summary of the information you’ve entered so far for your Billing Information and Shipping Method. It’s a good idea to review this and make any changes if necessary.
The second section of the Payment Information screen shows you an order summary including the products you ordered, their price, quantity, subtotal, cost of shipping method and Grand Total.
The third section of the screen lets you select how you’d like to make your payment. For more information on the different types of payment options and their requirements visit the Payments FAQ section.
The final step in completing your online shopping is to click on ‘Place Order’. Once you place your order, you’ll receive an Order Number and confirmation email. Make sure you save that until you receive your order since it can be used for tracking your shipment and other queries related to your purchase.
Once your order has been logged, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and the expected delivery time.
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.
Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.
Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
Order Cancelled: The order was cancelled.
We don’t accommodate any changes to the order. We suggest that the customer cancels the order within 24 hours of placing the order, and places a new order.
You can order from all over the world on rujhanfabric.com, keeping in mind that the delivery can only be made in Karachi ONLY.
You can only order items that show as “Available” on our website.
All items can be returned within 15 days free of charge. To initiate a return, please see our Returns Process. After the necessary checks, Rujhan will issue a refund for the order. All items must be in their original condition with the original tags and tickets.
No returns are acceptable internationally.
In case an item is found to be faulty or damaged, the customer will have to send the defective product back to Rujhan. Upon receipt, Rujhan shall issue a replacement against the product mentioned in the Invoice.
In case of a defective item being delivered anywhere in Pakistan, Rujhan will have TCS pick the defected item in packed form. Pickup timings and date will be notified to the customer in advance.
No product/item ordered online can be exchanged at any retail store.
Replacement will be sent in case a defected/faulty/damaged item/product is shipped internationally. You will be required to email photographic evidence of the defective item at email@example.com before any claims can be processed
There are certain scenarios where it is difficult for us to support returns. Write to us at firstname.lastname@example.org in case you want to raise a dispute. RujhanFabric.com looks at each dispute on a case-by-case basis and tries to be fair to both parties. Write to us if:
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like socks and clothing freebies
- Defective products that are covered under the manufacturer's warranty
- Any item that has been used
- Products with tampered or missing tags
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
- Made-to-order / custom order
- Fragile items, hygiene related items
If your purchase is faulty, defective, damaged, or does not match the original specifications for the product or is found to be not the same as you had actually purchased, you may notify us by calling at +92-21-111-485-485 Ext. 6704 or send an email to email@example.com, and our representatives will make the best effort to facilitate you in the best way possible.